Delivery and Returns Policy


If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.

High5 Online delivers at a charge within South Africa, either door to door or to the dealer selected by you during the checkout process. Irrespective of the delivery location, High5 Online aims to deliver within 6 working days. Door to door deliveries are sent to a street address. No PO Box deliveries are done. Deliveries to your selected dealer will be done by courier or us depending on the location of the dealer. You will be supplied with a tracking number that will allow you to track the parcel. Within South Africa, if you don’t qualify for free door to door delivery and you have to pay the specified fee for delivery. High5 Online delivers to other African Countries and delivery charges to other African countries vary so please contact us on in order for us to supply you with a quote.

If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Place of delivery

High5 Online delivers within business hours in the Republic of South Africa. As buyer, you indicate where in South Africa or to which dealer you would like your delivery to be made, as well as contact numbers to be used in connection with delivery. Your parcel will be delivered to the address you specify or to the dealer selected in the checkout process.

In the case of door to door delivery, if nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery use the mobile phone number you provided in your order and/or leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery. The courier will try once more, and if at that time there is still no one to sign for the parcel, it will be your responsibility to call the High5 Online or send an email to to arrange delivery. If you don't contact the High5 Online call centre within 5 working days of the courier attempting the second delivery, the courier will return the parcel to High5 Online, and we will contact you via email to discuss potential redelivery at your own cost. If this attempt does not succeed within a reasonable amount of time, High5 Online will simply reimburse you.

Delivery time and delays

Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated maximum delivery time for an order in South Africa is 6 working days. Deliveries are made to street addresses or to the dealer selected by you during the checkout process. All High5 Online deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

High5 Online has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact with your order number.

Delivery completed

A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address, or to the dealer selected by you during the checkout process. This also applies when the package has been handed over by the courier, as indicated in the courier's tracking system. It is your responsibility, as buyer, to ensure that you inspect the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of High5 Online by calling our office at 012 751 4130 (Monday to Friday, 08:00 to 17:00).

Lost parcels

If High5 Online nor the tracking system provides any indication where the parcel is, you need to call High5 Online at *insert tel no here or send an email to

If the parcel is found, it will be sent to the specified delivery address by the usual procedure, as set out in the delivery clause.

If the parcel is declared lost, High5 Online will notify the buyer and reimburse the buyer for the lost parcel (to the amount of the product purchase price and any relevant delivery fee).

Returns Policy

We understand that your happiness when shopping with us is our success and that not every item you purchase is going to work for you. In light of this, we offer our customers a simple returns policy.

Defective products

All goods supplied by High5 Online are from official sources and are covered by the normal manufacturer's warranty. If an item has failed prematurely please follow our returns procedure, giving us details of the product and the fault. Please also provide us with the original High5 Online invoice for the purchase.

Certain products may need to be returned to the manufacturer or supplier for a warranty inspection before the outcome of the claim is decided. In some cases depending on how much time has passed between when the item was purchased and the fault occurred a repair may be made rather than a refund or replacement issued even if the warranty case is approved.

Due to health and safety regulations, we request that used footwear must be cleaned. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.

Please complete our returns procedure before sending the goods back to us, stating what the fault is.

When you return goods to us that is defective in your opinion you will have arrange to return such product to High5 Online for inspection in accordance with the returns procedure. If the product is subsequently found to indeed be defective, you are entitled to either have the product repaired or replaced at High5 Online expense (the decision between repairing or replacing will be made by High5 Online and will depend on availability and other relevant circumstances.).

If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having such product returned to High5 Online and then redelivered to you. Products are typically not defective when the faults are the result of normal wear and tear or damage arising from incorrect usage of the product. And in these cases you will NOT be entitled to any repair, replacement or refund under the general warranty above.

Non defective product returns

Items bought that do not fit, was not what you ordered, was faulty or damaged upon receipt or if you make you use of our ‘cooling off’ period can be returned to us within 7 working days of receipt. The items must not have been worn or used and must be returned to us in its original packaging with all labels and parts intact. All returns must be accompanied by a copy of the original High5 Online invoice, a short description of the problem and adequate contact detail. It is requested that you arrange the return of goods in accordance with the returns procedure.

Please make sure the items returned/exchanged are couriered directly to High5 Online:

*insert Address here

Please note that High5 Online will not be held responsible for items that are damaged or lost in transit or not insured before being sent to us. We urge customers to please check correct sizing and seek assistance beforehand to prevent goods being shipped to and fro unnecessarily.

If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact the High5 Online on *insert tel no here or email to notify High5 Online thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.

Returns Procedure

Please complete our returns form that can be found here. This is important to us as this will determine the best way for us to assist you. Once you have completed this form can you please email it to

After we have received the completed returns form our office will make contact with you to arrange for the collection of the goods. (Please see our returns policy regarding charges for returns). Please note we take no responsibility for any goods returned to High5 Online until such goods are received by us.